Psychologists are bound by the legal requirements of the National Privacy Principles from the Privacy Amendement Act 2000 and follow strict guidelines for professional conduct that include confidentiality.
At your first appointment, a file containing personal contact details, referral information and sessions notes will be set up. These files are kept in a secure filing cabinet accessed only by our psychology team. Occasionally, administration staff may need to access files and enter referral information into the computer system for billing purposes. There will be no information relating to any aspect of your presenting problem, assessment or treatment stored on our computerised billing system.
Letters or reports written by your therapist on our computer system are stored in a secure, password protected area with access limited to our psychology team, and on rare occasion, our information technology staff. If privacy is a concern, this can be discussed with your psychologist or the Centre Manager.
At any time, you may ask to see your file. Information in your file will remain confidential within the bounds of legal requirements. If a file is subpoenaed by court, you give your psychologist permission to disclose the contents of your file, or if the psychologist becomes aware of information that would place you or another person at risk, the contents of your file may be shared with appropriate people.