Frequently Asked Questions
Do I need a referral?
A referral is not necessary to book an appointment unless you are intending to claim a rebate from Medicare.
How long is an appointment?
A standard appointment duration is between 50-60 minutes.
Can I claim a Medicare rebate?
Some appointments attract a Medicare rebate for up to 12 appointments per year. This requires specific assessment and referral from your regular General Practitioner, Psychiatrist or Pediatrician in order for them to determine the best care for you. If you are interested in discussing this further, please speak to your doctor by booking a ‘long’ consultation with them to allow time to discuss your concerns and to complete referral paperwork.
If you require information regarding Medicare rebate amounts, please see Medicare Referrals section.
What is the difference between a Clinical Psychologist and a General Psychologist?
General Psychologists have completed four years of training majoring in psychology. In addition, they have completed two years practicing as a psychologist under supervision and may be in the process of completing higher qualifications.
Clinical Psychology specialists have completed four years training similar to general psychologists and in addition, have completed masters or doctorate level training as well as the required practice under supervision.
What about registration?
Our psychologists are fully registered with the Psychology Board of Australia and members of the Australian Psychological Society.
Can I claim from a private health fund?
Most private health funds refund part of the cost of consultations under ‘extras’ cover. A referral is not necessary to claim a private health fund rebate. We suggest you contact your health fund for information regarding your entitlements.
What about privacy and confidentiality?
Psychologists are bound by the legal requirements of the National Privacy Principles from the Privacy Amendment Act 2000 and follow strict guidelines for professional conduct that include confidentiality. A file will be set up for you at your first appointment and will include personal contact details and session notes. These will be kept in a secure filing cabinet. Occasionally, administration staff may need to access files. Information in your file will remain confidential within the bounds of legal requirements. Therefore, if the file is subpoenaed by court, you give your psychologist permission to disclose the contents of your file, or if the psychologist becomes aware of information that would place you or another person at risk, the contents of your file may be shared with appropriate people. Please speak to us if you have any questions or concerns regarding confidentiality.
How do I go about arranging an appointment for my child?
It is recommended that you book your initial appointment without your son or daughter to enable you to speak freely about your concerns. It can then be determined whether a follow-up appointment is necessary with your son or daughter.
Please note, rebates for appointments can only be claimed for individuals who are present on the day and who have an accurate referral in their name.
What type of therapy will I receive?
Our psychologists are very experienced in the use of Supportive Psychotherapy and Cognitive Behaviour Therapy. In addition, we also use a variety of other therapeutic approaches where appropriate including Interpersonal, Solution-Focused, Schema Focused, and Acceptance Therapy styles.